Boot to the Head: Work edition

"I'll sing to you a little song / About the things that piss us off . . ."

Good day at work so far, but annoying as hell.

1. Pig-ignorant / lazy as hell coworkers. Three cases of these today, all before lunch.
a. Simple, easy steps even a Master of the Obvious should be able to do . . . but NOOOOOOO, they palm the job off on the Next Tech.
b. IDIOTS who refuse to use their empowerment to help customers because it will add a few minutes to their call times. Customer calls back, I spend the time to Put It Right, to ensure the customer is satisfied, and my metrics take it in the neck.
c. People who can name every minor character on The Simpsons and every break in continuity in their favorite comic books since the 70s, but have not a fscking clue who Genghis Khan was or what he really did.

2. Call monitoring. One of the conditions of my job is that my calls are monitored "for quality assurance." I know that any call may be monitored and evaluated, but this does not happen very often -- maybe a couple of times a week. When this happens once a day, I'm not stressed. Over the last week, I've had FIVE, three in one day, all by the same evaluator . . . who happens to be a member of my team on a coaching rotation.

OK, repeat after me: What. The. FSCK?
I run into him on my way out the door yesterday. Guy says this is purely random. Yeahright.
I get my 1 on 1 with my manager this week. Maybe he can answer my question.